HCL Walk-ins For Freshers On Nov 2014

HCL Walk-ins For Freshers On Nov 2014

Position : Software Developer
Click here for more Walk-in



Qualification : B.Tech/BE/BCA/BSc Physics, IT

Experience : Freshers

Location : New Delhi, Noida

Description :

• Respond to and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation,
• resolution, and follow-up steps. Provide level 1 support and perform other activities based adhering on SOPs/work instructions
• Responsible for activities relating to the evaluation, analysis, setup of PC-based software products (e.g. word processors,
• spreadsheets, presentation graphics, database management systems, electronic mail, and communications), client software & basic
• network connectivity problems within SLA (If any) Use the Incident Management System to document information and manage problems
• and work requests and their respective resolutions and circumvention’s Analyze, acknowledge & record each & every alert in the
• monitoring tools & handle the alerts as per their impact Administer and provide User account provisioning & activities Assign
• work orders / incidents to appropriate support teams and follow up until closure. Route problems to internal 2nd and 3rd level
• IT support staff Escalate complex problem to appropriate support specialists Routine maintenance updates with other IT staff
• and business units Initiates, Coordinate and manage relationships with vendors and support staff that provide hardware / software /
• network problem resolution Provide hardware / software / network problem diagnosis resolution via email/chat/ telephone/web,
• Monitoring & Management of various IT Infrastructure components for customers end users

Walk-in Details :

Date : Nov 2014

Time : 9-11 AM

Venue :
Guru Tegh Bahadur Institute of Technology,
G-8 Area, Rajouri Garden,
Hari Nagar,
New Delhi.

Do Not Forget to share this job with your friends

Click here for more Walk-in

Do Not Forget to share this job with your friends